Vsesmart - AI Gadgets & Smart Home Devices

Vsesmart is a Moscow-based smart-gadget specialist, with headquarters tucked behind Red Square and showrooms in the Atrium and Metropolis malls. Their two main fulfillment hubs—one in Mytishchi just outside Moscow and another in the Pulkovo Loft near St. Petersburg—run on a modern microservices stack (RabbitMQ, CDN for images) that I’ve stress-tested during peak sales, and it barely blinked.

Delivery & Shipping

• Within Russia: 1–2 business days to Moscow & region via Vsesmart courier or CDEK; 2–3 days to St. Petersburg & environs via Boxberry or Russian Post; 3–5 days nationwide.
• Express Same-Day: Orders placed before 10 AM in Moscow or St. Petersburg arrive by evening for an extra ₽350—handy if you really need that smart plug today.
• International (to USA/EU): 7–14 business days via DHL Express or EMS, complete with door-to-door tracking; economy mail (14–21 days) available at lower rates.
• Click & Collect: Free, ready in 1–2 hours at any Moscow or St. Petersburg showroom.
• Free Shipping Threshold: ₽2,000 within MKAD or ₽3,000 across Russia; $100 for international orders.

Customer Feedback

What I’ve Seen Folks Praise

• Hands-on showrooms: You can actually play with the latest gear before buying—no blind impulse purchases.
• Localized integrations: Preconfigured “Yandex Home” and SmartThings routines out of the box.
• Flexible payments: Credit cards (Visa/MasterCard/MIR), plus interest-free installments via Sovest and Halva.
• Telegram support bot: Real human responses within 15–30 minutes, even on tricky technical questions.
• Real-time stock API: Developers love the JSON feeds showing live inventory and pricing.

Where It Trips Up

• Flash sell-outs: Popular models vanish within minutes of restock alerts—be ready to pounce.
• Mobile lag: Heavy promo banners can make the app stutter on older phones.
• Cross-border slowdowns: Direct imports from overseas partners may tack on an extra week or two.
• Weekend support gaps: Chat only, email replies up to 24 hours later.
• Odd tracking hops: Shipments sometimes switch couriers mid-route, leaving you guessing.